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Help Desk Automation

Replaced manual ticket tracking and assignment workflows using SharePoint.

Project Automation

Automatic event-based task creation and tracking using Zapier and Eventbrite.

Development Program SharePoint

Included workflow approvals and permission based views.  

Vacation Request Management

Approval workflow with calendar updates using Power Automate.

Team Task Tracking

Daily completed and pending worklist using Power Automate and Planner.

Project Reporting

Replaced manual daily report with SharePoint and Teams based workflow. 

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